Jira Service Management

{"xsrfToken":"f046976361ff300ebee1804b2fbb5c1bc88a68a2_lout","branding":{"id":"9","key":"ticket","name":"cunnect GmbH - Support-Portal","portalBaseUrl":"/servicedesk/customer/portal/9","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/9/3","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#28a696","headerLinkHoverBGColor":"#28a696","headerBadgeColor":"#28a696"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/964473bf-8f85-4441-83df-bf374e95d6a1/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2MWFhOTc2MC1iYjliLTRmYWMtYjBjZS0yMjg1YWZlMTNlYWIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjk2NDQ3M2JmLThmODUtNDQ0MS04M2RmLWJmMzc0ZTk1ZDZhMSI6WyJyZWFkIl19LCJleHAiOjE3MDE0MzQzODEsIm5iZiI6MTcwMTQzMzc4MX0.pvct3aH94KcpTlkELx3wpWrr8iLBug13dtKxPBz4W1Q&client=61aa9760-bb9b-4fac-b0ce-2285afe13eab&mode=fit","logoId":"964473bf-8f85-4441-83df-bf374e95d6a1","isLogoAvailable":true,"helpCenterTitle":"Willkommen im Support-Portal der cunnect GmbH","sharedPortalName":"Support-Portal","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"de-DE":{"helpCenterTitle":"Willkommen im Support-Portal der cunnect GmbH","sharedPortalName":"Support-Portal","localeDisplayName":"Deutsch (Deutschland)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"de-DE","userLanguageTag":"de-DE","portalThemeColor":"#14261c","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/f522d12b-3c2e-4df5-9b0d-fa478df8f38f/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2MWFhOTc2MC1iYjliLTRmYWMtYjBjZS0yMjg1YWZlMTNlYWIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmY1MjJkMTJiLTNjMmUtNGRmNS05YjBkLWZhNDc4ZGY4ZjM4ZiI6WyJyZWFkIl19LCJleHAiOjE3MDE0MzQzODEsIm5iZiI6MTcwMTQzMzc4MX0.m0M8_-EM8G-EnV9t_czpqOSdtSHDPI0zp-FkgcqLwcM&client=61aa9760-bb9b-4fac-b0ce-2285afe13eab&height=300&mode=fit","bannerMediaApiFileId":"f522d12b-3c2e-4df5-9b0d-fa478df8f38f","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"9","key":"ticket","projectId":10107,"serviceDeskId":9,"name":"cunnect GmbH - Support-Portal","description":"Hier haben Sie die Möglichkeit, Probleme oder Anfragen an unser Support-Team zu melden. Bitte geben Sie so viele Informationen wie möglich an, damit wir Ihr Anliegen schnell und effektiv bearbeiten können. Vielen Dank, dass Sie sich an uns wenden.\nIhre Vorteile: – Einfaches Erfassen von Supportanfragen – schnelle Rückmeldung von unserem Support-Team – Showtechfiles können problemlos angehängt werden und beschleunigen den Analysevorgang von Störungen – Zusammenfassung per E-Mail","portalBaseUrl":"/servicedesk/customer/portal/9","onlyPortal":true,"reqTypes":[{"id":"93","name":"Allgemeiner Support","descriptionHtml":"","callToAction":"Allgemeiner Support","introHtml":"Haben Sie allgemeine Fragen oder brauchen Sie Hilfe? Verwenden Sie dieses Formular und unser Support-Team wird sich so schnell wie möglich mit Ihnen in Verbindung setzen.","icon":10520,"iconUrl":"https://cunnect.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[29],"key":""},{"id":"103","name":"RMA-Formular (defekte Hardware)","descriptionHtml":"","callToAction":"RMA-Formular (defekte Hardware)","introHtml":"Verwenden Sie dieses Formular um einen RMA zu beantragen. Achten Sie darauf, dass die Fehlerbeschreibung möglichst eindeutig und ausführlich ist. Fehlerbeschreibungen wie \"Gerät defekt\" führen zu nicht gewünschten Verzögerungen.","icon":10532,"iconUrl":"https://cunnect.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10532","groups":[29],"key":""},{"id":"102","name":"Support-Termin buchen","descriptionHtml":"","callToAction":"Support-Termin buchen","introHtml":"Sie wünschen einen Termin mit uns? Verwenden Sie dieses Formular und wählen Sie Ihr gewünschtes Datum und die Uhrzeit aus, um einen Termin mit uns zu buchen.","icon":10549,"iconUrl":"https://cunnect.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[29],"key":""},{"id":"97","name":"Anfrage per E-Mail","descriptionHtml":"","callToAction":"Anfrage per E-Mail","introHtml":"Anfrage von Ihrem E-Mail-Support-Kanal erhalten.","icon":10527,"iconUrl":"https://cunnect.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"101","name":"Chat","descriptionHtml":"Requests created by chat","callToAction":"Chat","introHtml":"Requests created by chat","icon":10541,"iconUrl":"https://cunnect.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[],"key":""}],"reqGroups":[{"id":29,"name":"Allgemein"}],"orderMapping":{"30":[103],"29":[93,102,103]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":9,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"TICKET","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"Deutsch (Deutschland)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2MWFhOTc2MC1iYjliLTRmYWMtYjBjZS0yMjg1YWZlMTNlYWIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMTA3IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MDE0MzQ5ODEsIm5iZiI6MTcwMTQzMzc4MX0.yRVdSk0HLgBrrcVUb_k7F1Sog8AyoKGgbBQIBtV-h_M","targetCollection":"upload-project-10107","endpointUrl":"https://api.media.atlassian.com","clientId":"61aa9760-bb9b-4fac-b0ce-2285afe13eab","tokenDurationInMins":20}},"reqCreate":{"id":93,"projectId":10107,"form":{"name":"Allgemeiner Support","descriptionHtml":"","callToAction":"Allgemeiner Support","intro":"Haben Sie allgemeine Fragen oder brauchen Sie Hilfe? Verwenden Sie dieses Formular und unser Support-Team wird sich so schnell wie möglich mit Ihnen in Verbindung setzen.","instructions":"","icon":10520,"iconUrl":"https://cunnect.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"E-Mail-Bestätigung an","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","fieldId":"summary","fieldConfigId":"","label":"Zusammenfassung","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","fieldId":"description","fieldConfigId":"","label":"Beschreibung","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Anhang","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/9/create/93","requestValidateBaseUrl":"/servicedesk/customer/portal/9/validate/93","calendarParams":{"firstDay":1,"date":"2023-12-01T13:29:41+0100","useISO8601WeekNumbers":true,"dateIfFormat":"%d.%m.%Y","dateTimeIfFormat":"%d.%m.%Y %H:%M","timeFormat":"24"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2MWFhOTc2MC1iYjliLTRmYWMtYjBjZS0yMjg1YWZlMTNlYWIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMTA3IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MDE0MzQ5ODEsIm5iZiI6MTcwMTQzMzc4MX0.yRVdSk0HLgBrrcVUb_k7F1Sog8AyoKGgbBQIBtV-h_M","targetCollection":"upload-project-10107","endpointUrl":"https://api.media.atlassian.com","clientId":"61aa9760-bb9b-4fac-b0ce-2285afe13eab","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}